Quality Manager, field work |
| Anticipate needs, find solutions, guarantee the Group's Quality policy... The quality manager's mission is to obtain and consolidate the customer's satisfaction over the long-term; this mission is at the centre of Schneider Electric's strategy. |
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A different level of intervention for each context |
The quality manager's missions are organised around three major poles according to the task which he has been given:
 Defining a Quality policy through surveys, conducted for example in collaboration with internal auditors trained in quality management. This task is completed by writing the company's quality manual
Putting in place an operational organisation to make staff members aware of new Quality requirements and ensuring that they are enforced.
Anticipating customers'needs to provide a response that is constantly better adapted in terms of reactivity, service, deadlines, etc. |
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Mobilising energy for quality |
It is part of the quality manager's job to inform employees about actions carried out. The objective: to bring all players to integrate quality requirements as part of their everyday behaviour.
Problems encountered, solutions found and applied... The quality manager reports to managers and his superiors on the results of these measures. He also writes and publishes documents, such as reports, to provide global information about his activity. |
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Team work |
| To explain, motivate and persuade his employees of the benefits of a Quality policy, the quality manager works with different players: auditors who carry out surveys and reports, operators responsible for enforcing quality actions, animators-consultants who provide a consulting role. |
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Career prospects |
| A quality manager may have the opportunity to place his experience at the service of logistics or production management units. |
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Are you made for this profession? |
Education and training
University training or engineering degree specialising in quality
Professional experience
The candidate may have occupied a position in the quality field:
Auditor, whose role is to evaluate a company's quality system
Operator, whose role is to enforce quality actions
Animator, whose role is to make teams aware of quality stakes
Qualities required
Knowledge of a technical sector
Aptitude for team work
Good human relations and animation skills
Excellent sense of organisation
Knowledge of the field and of the company
Knowledge of quality procedures
Communication skills |
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