Competition: 2012-ST-ADMIN-001
Position Title: Temporary or Part-Time Receptionist/Telephonist, Management and Consular Services, LE-04
Closing Date: 06 Feb 2012 at 17:00
Starting Salary: APPROX. 53 RMB/HOUR
Open to: Chinese Nationals legally residing in Shanghai

We are seeking high quality written applications to establish a shortlist for further testing.
Your application should include a cover letter and Curriculum Vitae in English which addresses the qualifications listed for this vacancy. Send application visa email to shngi-hr@international.gc.ca. Please be advised that we only accept applications submitted in Microsoft Word format. Please clearly specify the title of the position that you are applying for in the subject line of your email.

We thank all applicants for their interest, but only short-listed candidates will be contacted for further assessment. Please ensure that you provide appropriate contact information so that you can be easily reached (e-mail, phone, mobile, etc.)

Job Summary: Under the supervision of the Consul, operates the central telephone switchboard serving all Consulate programs; controls access to the Chancery; provides general information to all visitors and answers general enquiries on Canada; receives and directs mail for the Consulate; perform basic data entry regarding consular clients; provide basic passport and citizenship card application information to clients; assists Administration and Consular Sections in administrative duties; and performs other related duties.

This job is to fill the duties on a part-time or temporary basis. For example, when the receptionist is on annual leave, on extended sick leave or maternity leave. The current position is expected to be vacant between 01 April 2012 and 31 January 2013. Other short-term opportunities may become available.

MANDATORY REQUIREMENTS:

EDUCATION:
§ Successful completion of high school and/or relevant work history.

LANGUAGE:
§ Proficiency in English (reading, writing and speaking)
§ Proficiency in Mandarin (reading, writing and speaking)

EXPERIENCE:
§ Significant experience in dealing with the public and customer/client service.
§ Experience in general administrative duties.
§ Demonstrated experience working on a PC in a network environment.

ABILITIES:
§ Ability to delivery effective customer service.
§ Ability to manage difficult situations involving clients.
§ Ability to stay calm and level-headed in difficult situations (e.g. when interacting with distressed or difficult clients).
§ Ability to evaluate situations and apply appropriate guidelines.
§ Ability to effectively use software applications, including Microsoft Outlook for Windows, Excel and Word.

COMPETENCIES:
§ Dynamic with professional integrity
§ Dedication
§ Tact and judgment
§ Dependability and reliability
§ Initiative
§ Adaptability and flexibility
§ Effective performance under pressure
§ Capacity to establish and maintain effective and professional working relationships with clients, colleagues, and supervisors

PREFERRED STANDING MAY BE GIVEN TO THOSE CANDIDATES WHO ALSO MEET THE FOLLOWING:

LANGUAGE:
§ Proficiency in spoken French

ABILITIES:
§ Ability to provide administrative support services.
§ Ability to perform translation and interpretation from Chinese to English and vice versa.
§ Ability to work in a customer service and client oriented environment.
§ Ability to adapt quickly to procedural and technological changes.
§ Ability to work under pressure in a demanding office environment.
§ Ability to communicate effectively orally and in writing
§ Ability to solve problems at critical moments.

SECURITY/RELIABILITY
A valid “Reliability Status” security check is required prior to appointment to this position.